Covid 19 Info
Click below to view the infographic or download here
If you are suffering from any of the following symptoms. Please DO NOT attend for your appointment.
A high temperature. This means you feel hot to touch on your chest or back and measures above 37.8oc.
A new, continuous cough. This means coughing a lot more for an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual.
Loss or change to your sense of smell or taste. This means you’ve noticed you cannot smell or taste anything or things smell or taste different to normal.
Anyone with symptoms must self isolate for 7 days from when their symptoms started. Anyone who does not have symptoms must self isolate for 14 days from when the first person in your home started having symptoms.
Advice from the Government for Dental Practices
As you will have seen from the recent government announcement, the 8th of June has been allocated as a suitable date for dental practices to re-open.
What you may not be aware of are the additional rules we have been set via other dental governing bodies regarding our standard operating procedures. This means that there will be many changes to how we practice and the 8th of June will not bring with it the resumption of normal dentistry.
We have to prioritise certain procedures whilst reducing the practice of others. We will be prioritising emergency treatment and those who have already had their appointments cancelled, to begin with. Please bear with us as we have 3 months of appointments to catch up on but we will do our best to get you booked in for your appointment as soon as possible. Please do not attend the practice without an appointment and ensure these are booked via our telephone system.
We have still not received an allocated date for the resumption of Aesthetic Treatments by the government. As soon as we can provide this service we will contact patients accordingly.
Our priority is, and always has been, to keep our patients safe and comfortable. We have introduced additional safety measures as detailed below.
We have really missed all of our patients and cannot wait to reopen!
Lisa and Justin
Before your Appointment
As you can see from our ‘What You Need To Know’ poster, we will be asking patients to follow a couple of simple steps prior to attending for their appointments.
1. Ensure we have your up to date mobile number and contact information. We will text you 5 days before your appointment to confirm some important information. We will send you a link to your medical history questionnaire which will include additional Covid 19 Screening Questions. This is to reduce contact time in reception. We ask that you complete your medical history 48 HOURS before your appointment.
2. Please attend your appointment alone unless absolutely necessary. We understand that patients may prefer to arrive with a friend or family member, however arriving alone reduces the amount of people in the building. In the cases of a chaperone for children or an individual with additional needs, translator or very nervous patients, we will make an exception. The individual will also be screened for Covid 19 symptoms and will be expected to follow the same rules as the patient. Please leave additional belongings at home or in your car.
3. Please wear a face covering or mask when attending for your appointment and do not attend early. We will be practicing a one in one out system and will be keeping the practice door locked at all times. We have arranged with Kevin Manners Dental that our appointments will be staggered at set intervals to prevent the arrival of two patients at the same time. Please knock loudly on the front door or press the intercom system and a member of staff can come and let you in. Alternatively, we will call your mobile number to ask you to arrive for your appointment when it is the correct time. If you are late, we will need to rearrange your appointment as it will affect the timing of the appointments for the rest of the day. We will also inform you if we are running late. Unfortunately, this does happen, however we have extended appointment times and time in-between to prevent this from occurring.
4. Sanitise your hands at the station located at the front door and avoid touching surfaces. One of our team will greet you and direct you to the handwashing station. They will then use our contactless thermometer to take your temperature and take you into the surgery. Do not be alarmed by what we are wearing! As you will have seen on the news, clinicians are now required to wear additional personal protective equipment to ensure they are kept safe on the premises.
5. We will ask you to place your face covering into a sealable bag. Please bring a bag with you and we will return this along with your mask at the end of the appointment. The bag simply prevents your mask from touching other surfaces in the practice.
6. We will ask all patients to rinse with a Orawise Mouthwash prior to any treatment. This reduces pathogens by up to 90% and only takes 30 seconds.
7. At the end of your appointment we will ask you to reposition your face covering and you will be escorted back to the reception area. You will be asked to sanitise your hands before approaching the desk and we ask that patients pay by card if possible. All receipts and treatment plans can be emailed to you to prevent additional paper. You will notice in reception there are 2 metre spaced markers and we will ask you to comply with social distancing.
Some extra points to note.
• Patients should maintain 2 metre social distancing measures where possible
• Patients should use the bathroom before their appointment as these will be locked on your arrival. Whilst we will be happy to unlock these, we would prefer to reduce the need for patients to use these facilities.
• If you cough or sneeze, please continue to catch it, bin it, kill it.
• Between all appointments, the dental team will thoroughly disinfect the surgery, reducing the risk of anything harmful while you are in the chair.
Changes to our prices
As we have previously explained, there are many changes to how we practice dentistry on the premises. This includes; additional Personal Protective Equipment (PPE), additional cleaning measures in between patients, longer appointment times and less occupancy to the practice overall. For this reason, all of our prices now include a ‘PPE Fee’ which reflects all of these additional costs to the practice. We are unsure as to how long these will be implemented for, but they are legal requirements for the practice at this present time.